In Liberia, the Citizen Helpdesks are working in two areas where large gold mining concessions have led to a variety of accountability challenges. The Community Frontline Associates (CFAs) are working with citizens, gathering information about key concerns- that range from issues related to relocation compensation to environmental degradation to corruption.

The helpdesks are acting as a platform for shared understanding between communities, the local government and the concession companies; and as the basis for collective solutions to shared challenges in the process of natural resource management.